You can place an order via the website, or contact us via email and WhatsApp.

Yes, we can ship your pet to any country you are in.

At WoolFureverPals, we pour our hearts and souls into each creation because we know just how special your pet is to you. Every WoolFureverPal is painstakingly hand - crafted, a process that demands a significant amount of time and effort. But we're not just focused on the artistry; we're completely dedicated to your needs.

The moment we receive your order, it becomes our absolute priority. Our team of skilled artisans immediately dives into production, all while maintaining the highest standards of quality. We understand how eager you are to have this unique memento of your furry friend in your hands, so we work around the clock to ensure it reaches you as quickly as possible.

On average, the production process takes 15 - 30 days. This timeline is directly related to the size of the customized pet. Larger pieces require more intricate work and materials, thus taking a bit longer. But here's the great news: we process orders strictly in the order they're received. So, the earlier you place your order, the sooner you'll be able to embrace your adorable, one - of - a - kind WoolFureverPal.

When it comes to shipping, we've chosen unified air transport to ensure your precious item arrives in a timely manner. Usually, it only takes 7 - 12 days for your WoolFureverPal to travel from our studio to your doorstep. We know that waiting can be nerve - wracking, but with our efficient delivery system, you can rest easy.

Don't let any lingering doubts hold you back. This is your chance to own a beautiful, lasting tribute to your beloved pet. Place your order today and let us create a WoolFureverPal that you'll cherish for a lifetime.

The freight is usually determined according to the size and distance of your shipment。

Absolutely! At WoolFureverPals, we spare no effort to ensure your complete satisfaction

Here are some tips on how to maintain your custom wool felt pet:

1. **Avoid Direct Sunlight**
- Keep your wool felt pet away from direct sunlight for long periods. Sunlight can cause the colors to fade, affecting the overall appearance of the wool felt product. If possible, display it in a place with indirect light or use curtains to block the sun.
2. **Maintain Appropriate Humidity**
- Wool felt is sensitive to humidity. Avoid placing it in overly humid or damp environments, as this can lead to mold growth and deformation. The ideal humidity range is between 40% and 60%. You can use a hygrometer to monitor the humidity and a dehumidifier or air conditioner to adjust it if necessary.
3. **Handle with Care**
- When moving or touching the wool felt pet, be gentle to prevent it from being scratched or deformed. The wool fibers can be easily damaged by sharp objects. If there are children or pets at home, make sure to place the wool felt pet in a safe location out of their reach.
4. **Regular Dusting**
- Use a soft, dry cloth to gently wipe the surface of the wool felt pet regularly to remove dust. You can also use a soft brush to carefully brush away dust in the direction of the wool fibers. Avoid using wet cloths as moisture can cause the wool to shrink or become matted.
5. **Prevent Pest Damage**
- Wool is a natural material, so it's susceptible to pests like moths. Store the wool felt pet in a sealed container or use moth repellents to keep pests away. However, make sure the moth repellent doesn't come into direct contact with the wool felt to avoid staining or damage.
6. **Spot Cleaning**
- If there is a small stain on the wool felt pet, use a mild detergent and a damp cloth to gently dab the stained area. Do not rub vigorously to avoid damaging the fibers. After cleaning, let it air dry naturally away from heat sources.
7. **Do Not Machine Wash or Dry**
- Never put the wool felt pet in a washing machine or dryer, as this will cause severe deformation and damage. The agitation and heat can cause the wool fibers to shrink and tangle, ruining the shape of the wool felt.

By following these maintenance tips, you can ensure that your custom wool felt pet remains in good condition for a long time and continues to be a beautiful and cherished item.

Please refer to our return policy